Fit3 Bridge › Support

Support

Something not working? Write to info@fit3bridge.com. If you can, attach the log from the app: More → Send log. We answer in English, Spanish and Portuguese.

The band won't connect

Make sure your iPhone's Bluetooth is on and open the app at My Fit3 → Connect. If the band was paired with an Android phone, reset it from its Settings and connect again: the app will run the initial setup.

It stopped syncing

Fit3 Bridge needs to stay open in the background. If you swiped it away, open it again and tap More → Sync now.

My data isn't in Apple Health

Open the Health app → your photo → Apps → Fit3Bridge and turn the categories on. Health only accepts data while the iPhone is unlocked; pending data is sent when you open the app.

WhatsApp alerts don't arrive

Alerts use a Shortcuts automation. Repeat the guide at My Fit3 → Notifications on your band → Set up and check that the automation is on and set to Run Immediately.

Music controls don't work

The band controls Apple Music. iOS doesn't let other apps control Spotify or YouTube Music.

Purchases

If you changed iPhones or reinstalled the app, tap More → Restore purchases with the same Apple ID.

Updated: October 2026